This, indeed, is what is expected, either to have utter failure in getting productive business gains from working systems that are expected to be efficient and thus cost-effective and doing credible work, but which have to be trimmed back or sidelined with a return to old ways of working, depending on human initiative and creativity once again. Or, in worst case scenarios, which cause a major disruption that constitutes a fatal error leading to a failing business too rapidly to recover from.
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